Some may find these hard to believe, some may take some lessons. Either way, these stories are true, and presented for your amusement.
A user confided in me that she might have been hacked. I asked what happened, it went something like this:
USER: I bought a new iPhone and not long after, Apple e-mailed me
ME: OK, that doesn't sound unusual.
USER: No, but the e-mail said my credit card info was incorrect for an app I didn't buy and they wanted to verify
ME: Oh that doesn't sound -
USER: So I sent them my credit card information
ME: 😐
USER: Then they said they needed proof that I am who I say I am, and asked me for a picture of my drivers license
ME: Oh you need to call -
USER: So I sent them a picture of my photo ID and I haven't heard back from them since. Do you think I was hacked?
ME: I think you need to talk to the police, now. When did this happen?
USER: A few days ago. My son thought I shouldn't respond to the e-mails, but I wanted to make sure I wasn't being charged for something I didn't buy
ME: You should talk to the police, now.
In my workplace, we use software (TightVNC) to connect to off-site computers to help with problems , install software, etc. Staff know that we can do this, however I dont believe they understand how it works, even at the most basic level.
A user contacted me through teams, to help a colleague of theirs as they couldnt connect to the WiFi at one of our remote sites. It was requested that I connect to their device remotely, and type in the WiFi password so they can get on the internet.
A similiar story is one a new hire told me when she asked how to access her voicemail. She let me know that the receptionist asked her earlier if she got the message on her voicemail, which provided instructions on how to access her voicemail. The receptionist retired not long after this.
USER: We seem to be having a problem with our printer. Whenever we print, it jams.
ME: Is the paper tray setup properly? - Guides set to the right size, paper properly in the guides, tray and toner properly
aligned?
USER: Yes we've done all of that.
ME: Ok i'll be over to have a look.
At this point I drove across town to get a look in person. Maybe theres a tiny shred of paper stuck, maybe there's something they overlooked. Upon entering the location:
USER: We got some new paper, would that be the cause of the problem?
Upon inspection, the paper was much different from what we normally purchase. It was thicker, and much smoother. This caused our little Brother MFC printer to bind up as it isnt calibrated to handle a paper it cannot grip properly with its rollers. In the mean time, we've nicknamed the printer Bob Marley, because it always be jammin'